Workload from managing test results is increasing rapidly year on year. The Medical Protection Society identified that 85% of practices have significant risks associated with results handling systems. Recent cases involving the Health and Disability Commissioner have involved failure to follow up on test results. This module helps you measure how reliable your results handling system is and gives you insights into how you might improve. This process opens up lots of discussion about how your current systems work and generates ideas for change. One change which has been widely adopted to develop an agreed set of comments that clinical staff use on reviewing test results and use quick keys to apply to record these comments in the clinical system.